After successfully launching Phase 2, the team is now moving into Phases 3 and 4 of the project. Phase 3 includes finalizing the configuration for Counseling so students can complete self-scheduled appointments, implementing Early Alerts, adding a texting solution, and configuring form submission from the CRM. Phase 4 includes categorical and other programs, as well as additional services for students such as Success Teams, Success Plans, and Appointment Scheduling. Phase 4 also includes Chat Bots, Assessment and Testing, and other student types such as Returning, Continuing, and Concurrent Enrollment students.
CSM Employees News
Oct 15 2020
Aug 4 2020
It’s time for an update on the CRM! The teams have been quite busy over the past few months launching Phase 2 of the implementation and preparing for future phases. Phase 2 was launched on June 29th and included Enrollment Steps Success Plans, Success Team Assignments, Matriculation Messages and Journeys, Systems Integration, and integration with Single Sign On (SSO) and the Student Welcome & Admissions Letter.
Feb 26 2020
CSM’s Erin Persley worked on a film that will premiere at the Cinequest Film Festival in March.
Feb 26 2020
Read the latest updates on The San Mateo County Community College District implementation of its new constituent relationship Management (CRM) tool.
Feb 4 2020
The Associated Students of College of San Mateo invites you to a Town Hall with the candidates for State Senate, District 13. CSM alumnus Jerry Hill has served as our State Senator since 2012, and will retire this year. Five of the candidates for his seat will be on campus on February 6 to share their views.
Jan 20 2020
The Assessment Committee and the CTL will be working to improve assessment support, and to continue to make the process meaningful, well-integrated into institutional routines, and non-onerous.
Jan 20 2020
Dennis Tordesillas, longtime executive assistant to the vice president of student services, will serve as executive assistant in the SMCCCD Facilities Planning, Maintenance & Operations Department through the end of March 2020.
Jan 20 2020
The Center for Equity, Leadership, & Community will be the new home of the Promise Scholars Program, Student Life & Leadership, SparkPoint and its food pantry, Mana, Umoja, Puente, the Honors Project, and Project Change.
Dec 18 2019
SMCCCD continues its implementation of a robust Customer Relationship Management (CRM) system. Here is the December update.
Nov 5 2019
The Aspen Institute College Excellence Program today named College of San Mateo as one of 150 community colleges eligible to compete for the $1 million Aspen Prize for Community College Excellence, the nation’s signature recognition of high achievement and performance among America’s community colleges. Based on strong and improving in student outcomes—including in learning, completion rates, employment rates and earnings, and equity—15 percent of community colleges nationwide have been invited to apply for the Aspen Prize.
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